| Q: What is Back Office Workflow Integration? |
| A: Streamship provides its customers with the right tools so
they can manage the work in their office. These tools are created around the
core processes involved with shipping cargo that all transport intermediaries
must complete (Back office). The work created from these back office processes
is presented to your employees in a structured format based on what steps need
to be completed next (workflow). The workflow process is not only integrated
into your internal processes, but the information is made available to your
customers. |
|
Back to Top
|
| Q: What does Streamship do? |
| A: Streamship provides transport intermediaries the tools needed
to complete the work they do every day. All customer bookings are stored on a
secure server readily accessibly by your employees and customers. Once the
booking has been created, Streamship provides documentation management, and US
Customs filing capability. Additionally, you can email proof copies of Bills of
Lading directly to your customers. |
|
Back to Top
|
| Q: How does Streamship work? |
| A: Streamship is a web site hosted in a secure facility. You
simply connect to Streamship using an Internet Explorer Browser. Once connected
you supply Streamship with a username and password, upon successfully
verification of your identity, all transactions take place of a secure
encrypted channel.
|
|
Back to Top
|
| Q: I’m a Transport Intermediary Owner. Can multiple offices
use Streamship?
|
| A: Yes, since Streamship is a web-based application there are no
restrictions on how many offices can access Streamship. In fact, Streamship has
been specifically designed for business owners with multiple offices.
|
|
Back to Top
|
| Q: I’m an Office Manager. How can I benefit from using
Streamship?
|
| A: Streamship provides several levels of access to information.
As an office manager you can see all work that needs to be completed for your
entire office. You will instantly know what work is past due and what work
needs to be completed. Having a comprehensive view of all information allows
you to manage your employees in a more efficient manner.
|
|
Back to Top
|
| Q: I’m a Transport Intermediary employee. How can I benefit
from Streamship?
|
| A: Individuals benefit from Streamship because they are able to
see exactly what work needs to be completed. For example, our Past-Due
Documentation section alerts you to vessels that will depart within 48 hours
and documentation has not yet been completed.
|
|
Back to Top
|
| Q: How can my customers benefit from Streamship?
|
| A: Your customers will receive immediate benefits from
Streamship. First, all customers can create and view their bookings online.
Once created your customer can add additional information and view proof copies
online. If your customer requires an original B/L document Streamship can
provide this negotiable document directly to your customer .
|
|
Back to Top
|
| Q: What do I need to access Streamship?
|
| A: All you need is a computer with an internet connection and an
Internet Explorer 5+ browser. Streamship has optimized its site for use with
Internet Explorer.
|
|
Back to Top
|
| Q: How do I get upgrades to Streamship?
|
| A: Because Streamship is a web application you will have access
to new features immediately after they are added. There is no software to
download or install.
|
|
Back to Top
|
| Q: How do I get access to Streamship?
|
| A: Because Streamship is a web application all you need to do is
register.
|
|
Back to Top
|
| Q: Is any training required to use Streamship?
|
| A: Streamship is designed to be easy to learn and use. There are
several ways you can obtain help from within Streamship. First, are popup tips
that appear when your mouse is help over a field. Second, is page help. Page
help provides more detailed instructions for use on a specific page. If you
believe it is necessary, you can purchase training class directly from
Streamship.
|
|
Back to Top
|
| Q: Is there training available if I need it?
|
| A: While Streamship has been designed to be easy to use, if you
feel training is necessary, training can be purchase directly from Streamship.
|
|
Back to Top
|
| Q: What involvement is necessary from my company’s IT
department?
|
| A: None. Because Streamship is a web-based application there is
no involvement necessary from your company’s IT department. Your IT department
will not need to implement or maintain Streamship.
|
|
Back to Top
|
| Q: Can I transfer my existing information to Streamship?
|
| A: Yes, Using our XML Base interface you can transfer previous
and existing orders to Streamship. Since Streamship charges per user and not
per transaction there is no additional transaction fee for this service.
|
|
Back to Top
|
| Q: How quickly after registration can I use Streamship?
|
| A: Immediately. After registration you will be emailed a
confirmation. Once activated you account is ready to use. However, Streamship
provides its customers with the ability to access online original bills of
lading. This functionality requires some additional steps to use. Please allow
at least a week for the activation of online originals.
|
|
Back to Top
|
| Q: How can I be sure my data is secure?
|
| A: When you access Streamship you will be prompted for a
username and password. Only individuals with a verified username and password
can access Streamship. Once logged in you will see a lock icon in the lower
right portion of your browser. This means you are communicating with Streamship
over a 128-bit Secure Socket Layer (SSL) connection.
|
|
Back to Top
|
| Q: What happens if Streamship goes down?
|
| A: Streamship provides an offsite “hot copy” of all data. This
means in the unlikely event of an outage your information is safe up to the
last transaction.
|
|
Back to Top
|
| Q: How do I register?
|
| A: You can register directly from our web site. On any page
click the Register link in the upper right corner. After you register you will
receive a confirmation email with direction for how to access your account.
|
|
Back to Top
|
| For additional questions please contact us at:
info@streamship.com
Or call us at 609-947-3963
|